Go Richmond Kia FAQs

Welcome to Go Richmond Kia, a proud Go Auto dealership serving drivers throughout Richmond and the greater Vancouver area. Our team is committed to delivering a friendly, transparent, and helpful automotive experience — whether you’re shopping for a new Kia, exploring financing options, or servicing the vehicle you already own.

From your first visit to long-term ownership, our goal is to ensure every guest feels confident and supported throughout their journey.

Below are answers to some of the most frequently asked questions about Go Richmond Kia and the Go Auto network.

About Go Richmond Kia

Where is Go Richmond Kia located?

Go Richmond Kia is located in Richmond, British Columbia, serving drivers from Richmond, Vancouver, Burnaby, Delta, and surrounding Lower Mainland communities.

  • Address: 5660 Minoru Blvd, Richmond, BC V6X 2A9

What are your hours of operation?

Our Sales, Service, and Parts departments operate on different schedules throughout the week. Please visit our website or contact the dealership directly for the most up-to-date hours.

Do I need an appointment to visit the dealership?

Walk-ins are always welcome. However, scheduling ahead is recommended if you would like dedicated time with a sales advisor or need to book service for your vehicle.

Who can I contact if I have questions?

Our team is happy to assist with questions about vehicle sales, service appointments, financing options, or parts. You can contact us by phone, email, or through the dealership website.

Buying, Financing & Trade-Ins

What types of vehicles does Go Richmond Kia sell?

Go Richmond Kia offers a full lineup of new Kia vehicles including popular models such as the Forte, K5, Seltos, Sportage, Sorento, Telluride, and electric models like the EV6 and EV9, along with a wide selection of quality pre-owned vehicles.

Are vehicles inspected before sale?

Yes. All pre-owned vehicles are thoroughly inspected to ensure they meet quality and safety standards before being offered for sale.

Can I book a test drive online?

Yes. Test drives can be scheduled through our website by selecting the vehicle you’re interested in and choosing the “Book a Test Drive” option.

Can I start the purchase process online?

Yes. Many steps of the vehicle purchase process can be completed online, including browsing inventory, estimating trade-in value, and applying for financing.

What financing options are available?

Our finance team works with a network of lenders to help secure competitive rates and flexible payment options tailored to your needs.

Can I get pre-approved for financing online?

Absolutely. Our online finance application allows you to apply for pre-approval from home and helps streamline the process when you visit the dealership.

Can I trade in my current vehicle?

Yes. Go Richmond Kia accepts trade-ins of most makes and models and provides competitive market-based appraisals.

Can I sell my vehicle without buying another one?

Yes. In many cases, Go Richmond Kia may purchase vehicles outright even if you are not purchasing another vehicle.

Service & Maintenance

How do I book a service appointment?

Service appointments can be scheduled online through our website or by contacting our service department directly.

Do you service vehicles not purchased here?

Yes. Our certified technicians service Kia vehicles regardless of where they were originally purchased.

Do you use genuine Kia parts?

Yes. We use OEM Kia parts designed specifically for your vehicle to help maintain performance, reliability, and warranty coverage.

How long does routine service take?

Service times can vary depending on the maintenance required. Our service team will provide an estimated timeline when you book your appointment.

Do you offer seasonal tire services?

Yes. We offer tire installation, balancing, and seasonal services to help prepare your vehicle for British Columbia’s changing road conditions.

Do you perform vehicle inspections?

Yes. Our technicians perform multi-point inspections to help ensure your vehicle remains safe and operating properly.

Go Auto Network Services

What is Go Auto?

Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.

Can I shop inventory across all Go Auto dealerships?

Yes. You can browse inventory from across the network and request vehicle transfers between locations when available.

Is there a Go Auto app I can use?

Yes! Download the Go Auto App, you can earn exclusive rewards like Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!

Through the Go Auto App, you can earn exclusive rewards like:

  • 10% savings on parts and service invoices every time your vehicle is serviced.
  • Get 5% of what you pay back in Rewards.
  • Get $500 on your Go Card when you refer family and friends to buy a new vehicle.

Is Go Auto a Canadian company?

Yes! Go Auto is a Canadian Company, with its first dealership being founded in Edmonton, Alberta. Learn more about us!

What are the benefits of using Go Auto?

Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.

Customer Support & Contact

Who can help if I have questions?

Our team is always happy to assist. Whether you’re exploring vehicles, scheduling service, or reviewing financing options, you can contact us by phone, email, or through our website.

Is live support available online?

Yes. Many Go Auto websites offer live chat support so you can receive assistance while browsing inventory or dealership services online.